The Relationship between Managers Communication Skills and Organizational Performance of Nurses in Educational Hospitals

Background. This study aimed to determine the relationship between managers’ communication skills and nurses’ organizational performance in teaching hospitals.
Methods. This descriptive-analytic research used a correlational analysis method. The research population included managers and nurses in 5 educational hospitals in Ahvaz, Iran. Using the Cochran formula, the sample size included 39 managers and 195 nurses. Proportionate stratified random sampling method was used in the present study. The data collection tool included 3 questionnaires. Descriptive statistics, the t-test, ANOVA, and the Pearson correlation coefficient were used to analyze the data in the Statistical Package for the Social Sciences (SPSS) software version 22.
Results. The mean score for communication skills was 3.30 (±0.53) while it was 3.44 (±0.81) for organizational performance, both of which were estimated to be relatively significant. According to the statistical test, there was no significant relationship between the total communication skills score and the total score of organizational performance. However, some communication skills showed no significant correlations with performance factors.
Conclusion. This study did not find a significant association between communication skills and organizational performance, whilst management literature suggested otherwise. We suggest that in addition to setting training courses to strengthen communication skills for hospital managers, studies should be designed to identify the mediating factors of this variable with organizational performance.