Al-Sabi, Samer M. and Al-Ababneh, Mukhles M. and Masadeh, Mousa A. and Elshaer, Ibrahim A. (2023) Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices. Administrative Sciences, 13 (3). p. 66. ISSN 2076-3387
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Abstract
This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and significant influence on employee empowerment and innovation performance. The results also reveal that employee empowerment has a positive influence on innovation performance. Finally, employee empowerment as a mediator variable was not working on the relationship between QP and innovation performance but showed a significant role as a partial mediator between QC and innovation performance as well as QET and innovation performance. Discussion, theoretical and managerial implications for future research, and limitations are presented.
Item Type: | Article |
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Subjects: | South Asian Library > Multidisciplinary |
Depositing User: | Unnamed user with email support@southasianlibrary.com |
Date Deposited: | 11 Jul 2023 04:49 |
Last Modified: | 03 Jun 2024 12:44 |
URI: | http://journal.repositoryarticle.com/id/eprint/1331 |